If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

The results of this annual survey are based on more than 100,000 evaluations from over 10,000 customers here. Read more at ...

Wow customer service stories are essential to the growth–cultural and financial–of most companies in most industries. Why do these over-the-top, creative acts of customer service matter? “Because ...

AI for Customer Service Market growing rapidly, driven by chatbots, machine learning, software solutions, BFSI adoption, and digital transformation.Austin, Sept. 04, 2025 (GLOBE NEWSWIRE) -- The AI ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. While the Thomas Fire burned through California, a Glossier ...