HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

Software helping real people appear more human and relatable may seem odd, but that's what Intercom is doing as it rolls out OpenAI’s GPT-3.5 framework to its customer service platform. The AI ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

Here are some AI tools available that could be beneficial to printing companies, enabling growth in marketing, sales, ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

If you’re a business but not on social media already, then you need to be. If you already have social media presence, it’s important that you are active and responsive. It seems that everyone has ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...