The founder of Amazon and Blue Origin, Jeff Bezos, has sat down for the longest interview he has ever done, where he touched on many different aspects of his long career, including the iconic phone ...

Jeff Bezos once called the Amazon customer support line in the middle of a meeting just to prove a point. Bezos had noticed a mismatch between customer complaints and the company's data. He has a ...

In the early days of Amazon.com, Inc., the e-commerce giant’s founder Jeff Bezos, once called the company’s customer service while he was in a weekly business review, just to prove a point. Bezos said ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Amazon ...