Microsoft is beginning to release Outlook Customer Manager to Office 365 Business Premium subscribers worldwide. Customer Manager can also be used with Microsoft Flow, a services mashup tool, to ...

Microsoft today released a preview of Compliance Manager, a new dashboard tool designed to show the regulatory compliance status of Microsoft's controls for its solutions, as well as the status of the ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

REDMOND, Wash. — Sept. 8, 2015 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of ...