From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The ...

Your friendly Help Desk answers your most pressing tech questions including how remote workers can separate their personal and professional lives, how to approach the return to the office, and ...

The help desk still provides traditional support for students and faculty, such as troubleshooting login problems with online courses, but the 12 paid employees don’t just wait for questions to come ...