This is the shocking story of Celebrity Cruises and a denied boarding incident — a mistake a couple says cost them nearly $16 ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

Did a United Airlines agent allow a passenger to board a flight to Mexico without scanning his boarding pass? Or was he a no-show?

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved fossilized mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork ...

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy earlier this year. I know because a friendly, self-proclaimed “man of God” called me last week, ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Ph.D. student Rayhan Rashed doesn’t have a personal vehicle or auto insurance. So when he recently booked a rental car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW). As it ...