Starbucks Korea's 'Tank Day' collided with a national tragedy. See the workflow fix that catches cultural risk before ...

Three of five new hires sit inside sales, as CEO Jason Maynard reshapes the company's leadership bench, including a poach of a former Medallia VP and GM.

A CX operating system isn't a platform you buy — it's how modern enterprises coordinate data, AI and people to execute ...

Most enterprises are scaling content faster than they can scale customer experience, according to an independent study of 550 senior leaders in nine countries. BOSTON, MA, UNITED STATES, July 8, 2026 ...

Financial services couldn't afford a broken DAM. The trust, verification and governance habits that resulted apply to any ...

The Paris-based voice AI startup extended its seed round seven months after launch and will open a San Francisco Bay Area ...

Gartner's latest Magic Quadrant shows IBM and SoundHound AI making the biggest gains as M&A, governance and integration reshape conversational AI market.

Magnus Hillestad on "content operating systems," why headless CMS is a reductive term, and what happens when agents become ...

How customers discover brands is changing and brands must adapt. Learn how to optimize your brand’s content for answer engine ...

Organic traffic is down, but one marketer says revenue is up. This AEO dissection unpacks why fewer site visits might mean ...

The CRM giant adds person-level intent data and AI go-to-market agents as it deepens its agentic platform push.