Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

vowed Friday to go after those plans if they unfairly raise costs for the government if he is confirmed as President Donald Trump’s nominee to lead the Centers for Medicare and Medicaid Services.

The software comes as the call center industry faces challenges from the rise of AI chatbots. Last year, Teleperformance experienced a significant drop in share prices after Swedish fintech firm ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian workers’ accents in real time,” aiming to “make them more ...

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 —Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...

Teleperformance, the world’s largest call center operator ... machine-generated enhancements and human interactions. The software not only modifies speech patterns but also filters out ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...

March 21, 2025 /PRNewswire/ -- 24/7 Software, a global leader in operations ... platform that redefines how Global Security Operations Centers (GSOCs) are implemented across the leisure, sports ...