Today’s CRMs do more than store information. They generate momentum. When enhanced by AI, a CRM system becomes a strategic operating system—one that can: • Streamline workflows and reduce manual input ...

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.

What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is ...

Compare the key differences in VoIP, video conferencing, and team collaboration features to find the right fit for your ...

In a significant push to address one of the Philippines’ most pressing but underrecognized public health issues, the German-Philippine Chamber of Commerce and Industry (GPCCI), the German Embassy ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Meta Platforms (NASDAQ:META) is poised for a significant market focus on its expanding artificial intelligence initiatives, ...

VA Contract Announcement Tria Federal has received a $174 million contract award to provide expanded software engineering and ...

Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers.

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...