CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

In the shadowy world of financial fraud, the modern scam is no longer the domain of lone tricksters sending poorly written ...

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By leveraging end-to-end AI, ServiceNow is making strong inroads into areas such as customer relationship management, which ...

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.

Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers.

Salesforce's trading volume exploded on July 21, 2025, hitting 1.759 billion. It ranked 35th for the day, even as the stock ...

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...