Co-Head of The DEN Amy Hermes, along with Alan Descoins, CEO of Tryolabs and Dr. Nicolas Loeff, Co-Founder & CTO of BrainLogic AI, discuss ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The way people shop has changed a lot with the availability of multiple shopping options. Most people don't simply walk into ...

Thomas Mackenbrock, CEO-designate of BPO giant Teleperformance, tells Verdict how AI is creating new CX roles, from ...

"Since deployment, we've seen significant improvements in call resolution times ... patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM ...

If you're looking for the best CRM software on the market, we have you covered. These options can help your team manage ...

In a rare public statement, John Roberts said "impeachment is not an appropriate response to disagreement concerning a judicial decision." ...

The Kore.ai Agent Platform unifies the company's AI application portfolio into an enterprise-ready system that includes AI for Service with specialized agentic solutions, integrating voice and chat ...

Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue. Continue Reading ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

These guides will help you find your way around several generations of Microsoft’s Office apps for Windows — and Windows itself. Need to get up to speed on the latest features in Excel ...