The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

It's part of the City's Community Transparency Initiative that was approved last month.

Three grants totaling over $17 million were issued to the Connecticut Transportation Institute for updates to crash reports and monitoring road safety with AI, according to the executive director.

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

Global Technology Providers to Demonstrate Next-Generation Collaboration, CX and Enterprise Communications Solutions in Las Vegas ...

Technical deficiencies - poor direct-to-chip liquid cooling systems, misuse of glycol, and flawed industry guidance – ...

Coverage claims without context are one of the most persistent sources of confusion in security tooling. This post breaks down four myths behind ATT&CK coverage claims and offers a more useful ...

Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...

With most funded traders leaving within months, CTI says the future of prop trading lies in retention, support, and ...

According to a FoundationCCC press release, the limited-term jobs are slated to begin in April 2026 and will support the foundation’s Community Impact Call Center, which connects Californians to state ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?