The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Contact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology ...

Zoom is also bringing agentic skills to Zoom Contact Center with specialized AI agents. Zoom customer experience, or CX, ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task ...

Zoom Communications (ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion skills, and AI updates across its platform, ...

Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents ...

Salesforce talent executive Lori Castillo Martinez told Business Insider that collaboration and task management are two key ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

The functionality combines agents, skills, and models to carry out multi ... Zoom Workplace for Education, Zoom Contact Center, and Zoom Revenue Accelerator. To learn more about those specific ...

The University of Arizona is halting construction on a biomedical research center in downtown Phoenix. The man accused of shooting his brother to death appeared in front of a judge for the first ...