The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Will AI make call center jobs obsolete ... tools and human agents can help you refine the system. Equip your agents with the skills to handle complex interactions and use AI tools effectively.

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

Contact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology ...

Offensive line: Center Ryan Kelly, 31, is a free agent, and right tackle Braden ... this should be an easy call. That said, Ballard may need to pick up the phone again on draft day if he wants ...

Zoom is also bringing agentic skills to Zoom Contact Center with specialized AI agents. Zoom customer experience, or CX, ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task ...

Zoom Communications (ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion skills, and AI updates across its platform, ...

Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents ...