As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

Discover the Top 8 best jobs in the Philippines with salaries up to PHP 180K/month, remote work, and career growth.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The company announced AI enhancements to its products including Zoom Meetings, Phone, Team Chat, Docs and Contact Center that ...

Marc Davis is the author of several books and has 20+ years of experience writing about business, finance, and economics. Doretha Clemons, Ph.D., MBA, PMP, has been a corporate IT executive and ...

One of the focus areas of the Justice & Emergency Services (JES) committee is to support and enhance digital skills development across the sector. In support of this, the Digital Skills sub-group ...

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

Copyright 2025 The Associated Press. All Rights Reserved. US Immigration authorities arrested Palestinian activist Mahmoud Khalil amid President Trump’s crackdown ...

A weekend hackathon project that lets AI agents talk on the phone with each other in a robotic language, one that’s incomprehensible to humans, has gone viral on social media over the past week.

Salesforce Inc. today launched Agentforce 2dx, the next iteration of its platform for artificial intelligence agents, which allows agents to act proactively based on changes, function autonomously ...