As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

Discover the Top 8 best jobs in the Philippines with salaries up to PHP 180K/month, remote work, and career growth.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The company announced AI enhancements to its products including Zoom Meetings, Phone, Team Chat, Docs and Contact Center that ...

A real estate agent helps buyers and sellers find or sell ... verbal, and writing skills. Shown above are the mortgage broker compensation ranges from PayScale.com for 2024, in various categories ...

One of the focus areas of the Justice & Emergency Services (JES) committee is to support and enhance digital skills development across the sector. In support of this, the Digital Skills sub-group ...

Contact center agents ... the role of agents is shifting toward handling complex, high-value interactions that require emotional intelligence and problem-solving skills. Michael Wallace, AWS ...

Mahmoud Khalil, a graduate student at Columbia until this past December, was inside his university-owned apartment Saturday night when several Immigration and Customs Enforcement agents entered and ...

These AI agents may soon be able to call a customer service center for you. In this potential future, GibberLink could enhance the efficiency of communication between AI agents, provided both ...

AI agents have become ... prompts in the testing center. The release of this development toolset follows the announcement Monday of AgentExchange, an AI agent skills and templates marketplace ...