As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

A call center feature that switches the call ... overall agent skill-level and, most important, agent language capability. Skills-based call routing is typically an automatic call distributor ...

Zoom is also bringing agentic skills to Zoom Contact Center with specialized AI agents. Zoom customer experience, or CX, ...