The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

David Bell, founder and CEO of CloneOps.ai, discusses the advantages of its new AI-driven voice agents and how streamlined ...

Less than a week after releasing longtime center David ... and free-agent pickup Morgan Moses at right tackle. The left guard position could be determined in training camp between Strange, second ...

The Trump administration transferred hundreds of immigrants to El Salvador even as a federal judge issued an order ...

Disney+ has ordered “Call My Agent Berlin," a Germany remake of the hit French series revolving around the world of talent ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...

Agentic AI is a buzzy and powerful technology. Let's break down what AI agents are, and how they can be useful.

To mark its milestone, the nonprofit enhances call center staff training to better assist residents in crisis across 10 parishes ...

Oracle's AI Agent Studio brings new agent-building capabilities for customers (and partners). But how should we make sense of ...

Protesters gathered across Mexico on Saturday to demand justice following a grisly discovery of charred bones, shoes and clothing at a suspected drug cartel training ground. Demonstrations took ...

Japan Travel Specialist E-Learning ProgramJapan's endless opportunities for discovery include both modern and ancient treasures, as well as stunning natural landscapes and so much more.