The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

In a world where competition often takes center stage, Goenka’s story reminds us that taking the time to network and connect– ...

Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction while ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

The chartered flights were part of a multinational effort that followed the trafficking last month of a Chinese actor to work in a fraud center, which scared off Chinese tourists from visiting ...

During the events, centers will be exclusively processing Real IDs to help Pennsylvanians obtain a REAL ID before the enforcement deadline, according to a news release from PennDOT. They'll be ...

One less high school means one less football team, basketball team both boys and girls, volleyball, school play. And 1/3 of the kids will no longer be involved. That is not right.

The Statehouse Convention Center is once again the hub of excitement as RV dealers from across the state gather to showcase the biggest and best homes on wheels. Little Rock ARC's Kaelin Clay ...