The Mon Health Medical Center Privacy and Security team has been alerted that local community members have received phone ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

but cloud phone systems can now also offer an accessible and affordable call center solution, to make it easier to manage all customer and staff communications. As it's all driven by software ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

The Palm Springs Police Department said AT&T is working to fix the issue, but dispatchers may still be notified of attempted calls and return them.

In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...

The Hornets are seemingly not going down without a fight. After the Lakers rescinded their trade to acquire center Mark ...

The Charlotte Hornets have been in contact with the NBA as they explore options to dispute the Los Angeles Lakers' failed ...

This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer interactions into more intuitive, meaningful ...