The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The initiative is the first therapy dog program for a 911 call center in the ...

The most disrespected woman in America is the Black woman. The most unprotected person in America is the Black woman. The most neglected person in America is the Black woman. T ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Being a dispatcher isn't an easy job. On top of the long hours, dispatchers are often speaking to people during the worst moments of their lives.

For 20 years, the Lynnwood Event Center (LEC) has been the go-to venue for conferences of all sizes. From industry summits to ...

You're managing a diverse team of new agents. How can you ensure inclusivity in customer interactions? You're facing a holiday rush with an influx of calls. How can you maintain service quality ...

Watercolor class with Jungwha: noon Tuesday, Firehouse Art Center, 667 Fourth Ave., Longmont. South Korean-born Junghwa Lee, ...

“The real stroke of brilliance is the notion that you make the cell younger, and then it would be more resilient to injury,” ...

“It stressed me out to the point where I did have to go into the hospital because I felt as though I caused too much stress to the baby ... And then they call me back and said, ‘You ...

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Missoula, MT ( KGVO-AM News) - Bob Seidenschwarz is a familiar voice on the KGVO Talk Back show, especially with his ...