The Ulster County Department of Emergency Services has launched a new therapy dog program to support its 911 operators. The ...

The most disrespected woman in America is the Black woman. The most unprotected person in America is the Black woman. The most neglected person in America is the Black woman. T ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

To combat these challenges, Voiso has introduced two transformative AI-powered solutions: AI Speech Analytics and the AI ...

Being a dispatcher isn't an easy job. On top of the long hours, dispatchers are often speaking to people during the worst moments of their lives.

AI isn’t yet measuring up to benchmarks Scale set for human-level adeptness in fields like law, finance, and education ...

The North Carolina Coalition Against Domestic Violence five year report shows an uptick in victim homicides with firearms ...

For 20 years, the Lynnwood Event Center (LEC) has been the go-to venue for conferences of all sizes. From industry summits to ...

Stuck in their bedrooms, the class of 2021 missed important rites of passage — first job, first car, first date. Now young ...

You're managing a diverse team of new agents. How can you ensure inclusivity in customer interactions? You're facing a holiday rush with an influx of calls. How can you maintain service quality ...

NBC News spoke with a half-dozen pregnant women who recently lost their jobs as part of the Trump administration's layoffs ...