India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

"In this age of competition, we would not survive long if we do not provide quality service to our consumers," Malhotra said ...

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper ...

A plea has been filed before the Telangana High Court raising concern that the adjudication process followed by consumer ...

THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for ...

Britain must leverage its strengths to influence how artificial intelligence is deployed around the world, DeepMind founder ...

If you're looking to cultivate innovation in your workplace, remember this: Empower your people to experiment, encourage them ...

Malhotra rued that most banks and NBFCs have not enabled their branches or offices to access information from the central ...

International Delight coffee creamer recall: 75,000+ bottles pulled over spoilage concerns. Check your fridge—find out which products are affected and what to do.

Paytronix, the leader in guest engagement for restaurants and convenience stores has announced the launch of its partnership with innovative multi-unit guest feedback and guest experience ...