India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), ...

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

"In this age of competition, we would not survive long if we do not provide quality service to our consumers," Malhotra said ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

A plea has been filed before the Telangana High Court raising concern that the adjudication process followed by consumer ...

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper ...

The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...