Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), ...

Complaints in this category included such topics as online purchases, price gouging, retail sales, defective merchandise, poor customer service, pet stores, and animal breeders, according to a ...

New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...