Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Governor Sanjay Malhotra issued a strong message to banks and non-banking financial companies (NBFCs) on Monday. Speaking at the annual conference of the RBI Ombudsmen on Monday, the governor ...

New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

Complaints in this category included such topics as online purchases, price gouging, retail sales, defective merchandise, poor customer service, pet stores, and animal breeders, according to a ...