Grand County 911 dispatchers are receiving text alerts from iPhone users who need help in an emergency. The only problem- ...

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Official start of construction of the Standard, City Center Group’s 15th residential building in downtown Allentown ...

A more than 60,000 square foot office building in Big Flats is set to go to auction in August, according to information from the Max Spann realtor website. The building, ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

In response to a surge in digital financial fraud cases across Pakistan, authorities have decided to bring all call centers operating in the country under ...

The Senate Standing Committee on Information Technology and Telecommunication has summoned the Pakistan Software Export Board ...

One couple told News Center 7 they never thought it would happen to them, but now they feel stuck after what they call a timeshare nightmare.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

PCI Pal® (LON: PCIP) today announced the launch of its new Fraud Management Suite, beginning with AI-powered risk scoring for customer engagements. Designed to protect against rising card-not-present ...

Brunswick, Georgia, residents are pushing for a research center to continue investigating the health impacts from local industrial plants. Despite Emory University's study of their exposure to the ...