Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...
Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...
Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...
The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...
Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First Call Resolution ...
Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...