The complaints from employees come shortly after Costco’s customer satisfaction rate plummeted in this year’s American Customer Satisfaction Index. Since 2024, Costco shoppers reported a 5% ...

Costco maintained its strong reputation, but issues like staffing shortages ... these cost pressures could impact customer satisfaction if not handled carefully. Walmart, despite its large scale ...

Costco, the multibillion-dollar wholesale empire, has just been knocked down a peg by one of its main rivals — and recent reports suggest that it’s already falling behind in the race to court ...

The American Customer Satisfaction Index (ACSI) survey asked customers about their experiences at 19 grocery stores. Costco's shoppers ... the middle of culture war issues. The brand's headline ...

Costco is testing a “scan-and-go” checkout system similar to Sam’s Club, allowing customers to scan items with their phones, ...

Costco has a business model that depends heavily on repeat shoppers buying memberships and retaining brand loyalty. Like many other companies Costco is at risk of shifting customer preference.

Costco’s ability to maintain customer loyalty even during economic downturns is based on its value proposition. By offering consistent value with strategic product selection, private label ...