American Ratings Corporation (ARC) has launched an expansive online guide to spring-related services on its highly trafficked ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Global technology partner Stefanini excels in Workplace Services Satisfaction RankingsBRUSSELS, March 27, 2025, a global leader in technology solutions and a trusted innovation partner, has been named ...

Stefanini EMEA's 2024 Net Promoter Score (NPS) of 73.8 demonstrates a strong commitment to customer satisfaction. This marks ...

Businesses today must fulfill increased demands for prompt and safe customer service. Greetings to AI-driven WhatsApp, a ...

Sometimes at work, it's not just a case of the Mondays. The level of dissatisfaction employees have with their job can last ...

As digital transformation accelerates, the insurance industry faces growing pressure to modernize outdated systems and ...

Between increasing demand, the need for infrastructure improvements, cybersecurity threats, sifting through clean energy options, and the desire to provide affordable rates for customers, energy. . .

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

The latest Car Buyer Journey Study from Cox Automotive offers insights into consumer behavior, satisfaction, and digital ...