What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Interior Department employees say they have been scrambling to keep the lights on and do their jobs as budget cuts driven by ...

Hardwiring Change, a new survey by Artnet News and AWITA reveals persistent gender inequities in the art world—and actionable ...

The Pentagon on Tuesday provided the first update of its effort to reduce its civilian workforce of 878,000 by up to 8% -- ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India. Without charging a business consulting fee, Times BPO provides everything ...

The White House has also confirmed Trump and Russian President Vladamir Putin will hold a call to discuss a ceasefire in Ukraine on Tuesday, which is expected to happen between 9 a.m. and 11 a.m. ET.

When crises occur, airline network operation centers go into overdrive, but managing the response is a delicate balance.

Not all workers will be required to return on day one. DeWine's order and the policy changes made by DAS allow agencies to give exemptions for field workers, workers in offices that do not have enough ...

A federal judge blocked enforcement of President Donald Trump’s executive order banning transgender people from military ...

Fully remote workers mostly work call center or customer service jobs. DeWine's order came after many private ... These four agencies make up most of the yearly savings on facility costs as ...

SPRINGFIELD Illinois elected officials and leaders of state educator groups have issued statements in response to a recent ...

On any other day, David Rodriguez’s truck would have been helping extract oil, and as he sucked mud from a well beneath a ...