According to a WARN notice sent to the Ohio Department of Job and Family Services, Spectrum has decided to shut down the residential inbound sales call center at its facility at 530 S. Main St ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Call centers used to something only enterprise ... This means that if there’s a surge in inbound calls, agents normally involved in outbound calls will be diverted to handle the extra workload ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off 259 ...

Update: Late Wednesday night, CBS News reported that crews recovered at least 18 bodies after an inbound American Airlines ...

All of the call center platforms on this list include call ... RingCX is an entry-level starting point, and includes unlimited domestic inbound and manual outbound calling. You would pay extra ...

In a U-turn, the US Postal Service (USPS) announced in a short notice on Wednesday that effective February 5, it will continue accepting all international inbound ... that we call on the US ...

The US–Philippines Society will convene anew in Manila from Feb. 10 to 11 to assess key topics of importance to both countries.

In largely performative filing, Beijing accuse US of making 'unfounded and false allegations' about its role in fentanyl ...

Thai Prime Minister Paetongtarn Shinawatra's four-day visit to China this week comes amid acute concerns over cross-border ...