Bill Becker, CEO of Recordsforce, emphasizes the transformative power of digital mailrooms, stating, "In the current ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Voice still reigns supreme as the go-to channel for customer service needs, challenging earlier assumptions about tech ...

SoftPro was named a Gold Stevie Award winner for Inbound Marketing Program of the Year in the 19th annual Stevie Awards for Sales and Customer Service. Read on to learn more.

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

Canadians taking road trips to the US dropped by 23% last month, according to Statistics Canada. Outgoing PM Justin Trudeau urged Canadians to take domestic vacations instead of visiting the US.

The Secret Service shot a man near the White House on Sunday shortly after midnight after an “armed confrontation” with law enforcement, according to the agency. The encounter happened near ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

A few hours after the hack, customer withdrawals remained open ... wrote that the funds were likely headed for a mixer — a service that conceals the links between blockchain transactions ...

A new documentary makes the case that a change in Canada’s immigration policy more than 50 years ago has fuelled the country’s current boom in NBA players. “Inbound,” a short film on how ...

Bybit has named eXch as the sole bad actor. Source: Lazarusbounty/Bybit No-Know Your Customer (KYC) swap service eXch has drawn criticism for refusing to freeze funds tied to the Bybit hack.