By Emma Lewis, bOnline Staying competitive through improving customer service and streamlining communications is a big priority for small ...

Calls made from Kenya to Kenyan lines in Burundi rose to 1.2 million minutes, from just 849 minutes the previous quarter.

Walter Myers, president of Suddath Moving & Storage, a Jacksonville-based Atlas affiliate with offices in Deerfield Beach, ...

The Philadelphia Eagles and the city are celebrating the Super Bowl LIX win by throwing a parade for the fans and the team, ...

Insomniacs, a pioneer in AI-driven real estate marketing and technology, is once again setting the standard for industry ...

Mobile networks are seeing a decrease in voice service revenue due to the increased usage of WhatsApp and Microsoft Teams.

Tariffs create uncertainty, but uncertainty creates opportunity — for brokers and 3PLs willing to take a proactive role.

On January 15, 2025, the European Commission ("EC") published a Recommendation ("EU Recommendation") urging European Union Member States to ...

Q4 2024 Earnings Call Transcript February 13, 2025 Hyatt Hotels Corporation misses on earnings expectations. Reported EPS is ...

Four common kinds of telemarketing include outbound calls, inbound calls, lead generation, and sales calls. Due to the intrusive nature of telemarketing, including spam calls, many customers are ...

This means that if there’s a surge in inbound calls, agents normally involved in outbound calls will be diverted to handle the extra workload, and vice-versa. There are various settings and ...