Beginning March 27, to recover new overpayments, the Social Security Administration will automatically withhold 100% of ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

The Trump administration says it can save as much as $7 billion over the next decade by withholding 100% of monthly checks ...

After nearly a decade of planning, Roxbury was poised to become home to the second operating birth center in Massachusetts ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in ...

The new guidance comes after ICE added 700,000 individuals with deportation orders to a national crime database that law ...

“American Idol” alum Doug Kiker sparked concern for his health and safety when a worried good Samaritan saw the singer ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Consolidating the centers could mean streamlined operations and lower costs, but questions remain about whether service could ...

Reports of a possibly armed person at a California hospital Wednesday evening appeared to be the result of a swatting call, authorities said.

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The Rev. Dr. R.B. Holmes Jr. is leading the charge to get Florida State University to name the basketball court at the Tucker ...