Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Designed to streamline operations, TDS delivers authoritative insights from the North American Numbering Plan (NANP), including detailed information on: Ported numbers using Number Portability ...

In the 2024-25 China Outbound Direct Investment (ODI) Tracker, China Briefing offers up-to-date data and insights on China’s outbound investment developments and trends. The tracker will feature ...

St John's free Caring Caller service has been running for more than 25 years, and has about 600 trained volunteers. They make regular phones calls to people who are feeling lonely or socially isolated ...

Telemarketing is the direct marketing of goods or services to potential customers over the telephone or the Internet. Four common kinds of telemarketing include outbound calls, inbound calls ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Outbound travellers and aspiring migrant workers from Bangladesh ... In discussions with them, we learned that their visa centres are open and visa services are available in a limited capacity." He ...

New Zealand's largest trade union, the Public Service Association, is calling on the prime minister to rule out privatisation and asset sales following ACT leader David Seymour's State of the Nation ...

The mobile network Three has said some 999 calls didn't get through during a major outage which affected thousands of customers. The company said the problems with its services on Thursday were ...

On January 16, 2025, the European Commission issued a recommendation encouraging EU Member States to begin reviewing outbound investments ... constitutes a call for Member States to establish ...

The Commission's call to action follows the release of the EU's White Paper on Outbound Investments and a comprehensive public consultation. The primary concern is that investments in non-EU countries ...