Founded in 2020, Synthesized helps enterprises like Deutsche Bank and UBS accelerate software quality assurance.

Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for any company. Having said that, a QA program is what will thoroughly ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

When I started out as a firefighter many years ago, one of the big issues facing the fire service was the progression toward emergency medical services (EMS). Over the years, the movement caught hold ...

Dennis Tran says being autistic gave him an edge at breaking into a Quality Assurance tech job without a degree.

A group of U.S. technology companies has launched an IT internship program aimed at helping low-income young people get a start in the industry through quality assurance jobs. Backers of the new ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Lindsay Waechter-Mead has been named director of the Beef Quality Assurance program in Nebraska. The nationally coordinated, ...