We're going to get started here. Thank you, everyone, and welcome to Day 2 of Bernstein's 41st Annual Strategic Decisions Conference. My name is David Vernon. I cover U.S. airlines and airfreight and ...

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Southwest Airlines has unveiled new baggage fee charges after allowing up to two free checked bags for decades. Here's what it will mean for Southwest fliers.

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

Southwest Airlines has made a number of unpopular moves over the past several months and weeks, highlighted by the airline's ...

Southwest Airlines had the least amount of customer complaints in 2024, and Frontier Airlines had the most, according to a research group.

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy ... According to J.D. Power’s North American airlines customer satisfaction survey for 2025 ...