Southwest Airlines is still dealing with passenger fallout over its elimination of free checked bags for most customers. The ...

Southwest Airlines has put a price tag on checking bags, a coveted free perk that is about to disappear as part of substantial changes the carrier is making to its service.For flights booked on ...

Southwest’s changes suggest that even airlines with strong cultural commitments to customer service may face pressures that ultimately override traditional operational philosophies. Southwest ...

A landmark rule to expand the rights of disabled air travelers has been hamstrung by a lawsuit from major airlines and ...