The media group has said it will shut its call centres in Stockport, Sheffield and central Leeds as more customers interact ...

Cognizant (NASDAQ: CTSH) and ServiceNow (NYSE: NOW) have launched an AI-powered dispute resolution solution for mid-sized banks in North America. This BPaaS offering leverages generative AI, ...

Building high-performing product teams requires a clear vision, strong goal-setting practices, a focus on individual growth ...

In any organization, the sales function faces several challenges, especially in a difficult macroeconomic environment, which provides headwinds.

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Restaurant websites are no longer just marketing touchpoints—they’re storefronts, customer service desks, and loyalty hubs, ...

PAX Services Group ("PAX"), a leading provider of roofing and exterior services, has acquired South Florida-based Hi-Tech Roofing & Sheet Metal ("Hi-Tech" or "the Company"). The Hi-Tech management ...

Mitsui Chemicals India, a subsidiary of the Tokyo-based Mitsui Chemicals officially inaugurated its Coatings Technical Center ...

Now operating as an independent division within Houseful, Alto software group has unveiled a new leadership team.

ONDC initially provided financial incentives to onboard sellers, drive transactions, and fund customer discounts and offers.

India’s customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, ...

Demag North America has named new executive leadership, including Liam Burns as president, and John F. Martich III as chief operating officer.