Cognizant (NASDAQ: CTSH) and ServiceNow (NYSE: NOW) have launched an AI-powered dispute resolution solution for mid-sized banks in North America. This BPaaS offering leverages generative AI, ...

Building high-performing product teams requires a clear vision, strong goal-setting practices, a focus on individual growth ...

Restaurant websites are no longer just marketing touchpoints—they’re storefronts, customer service desks, and loyalty hubs, ...

India’s customer service landscape is undergoing a transformation with AI at its core. According to a recent ServiceNow report, 80% of Indian consumers now rely on AI chatbots for resolving issues, ...

Demag North America has named new executive leadership, including Liam Burns as president, and John F. Martich III as chief operating officer.

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

Social media has made it easier than ever to reach out to your favorite brands for help — but the local Better Business Bureau is warning that impostors are using the convenience of social media to ...

JLG Industries, an Oshkosh Corporation business and a leading global manufacturer of mobile elevating work platforms (MEWPs) ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Looming DPP and AI legislation along with rising ethical standards are the guiding forces for innovation. But as the battle ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...