Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Wix and other web hosting providers are using AI to make website design easier and Zoom, Verizon and JotForm are rolling out ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Managing your business finances can be seamless with QuickBooks. However, if you encounter any issues or require assistance, ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

In today’s technology landscape, leading platforms are revolutionizing customer success through automated assessment tools ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

As per the deal, SIA will implement Agentforce, an AI-powered system that automates specific tasks to streamline customer service operations. Additionally, both companies will work together at ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.