Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

(FOX5) - Las Vegas Metro Police say Molotov cocktails and a firearm were used to set vehicles on fire at a Tesla collision center ... anyone has video or tips, please call the “See something ...

The 38-year-old librarian at the center of Karen Thompson Walker’s ... Cue the inevitable strange: Three days later, Dr. Byrd receives a call saying that a woman who matches Jane’s description ...

With National Consumer Protection Week observed from March 2 through March 8, CenterPoint Energy is reminding customers and the public to be aware of reported scam activity, such as calls targeting ...

Rather than making call centers obsolete, AI is set to redefine the role of human agents. IKEA provides a compelling case for upskilling rather than downsizing. The company integrated AI to ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...