TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Europe’s ambitions to build data centres could strain the continent’s power supplies and increase greenhouse gas emissions by the end of the decade, says a new report released ahead of France ...

Telecoms giant BT is cutting 2,200 jobs under a major reorganisation of its call centre operations, it announced today. The company is spending £100 million on creating 30 "next generation multi ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the Contact Centre industry. Through a wide-angle lens, we’ll explore how AI and ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

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Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

We are Gilmore Solicitors. As can be seen from our profiles, Cathal Gilmore has been in practice for over 35 years. During that time, he has developed expertise in many areas of legal ...