Benjamin Liebenberg. CTO at Kathea Communication. Call centres are the lifeline of many businesses, whether for sales, customer support, or emergency services. But while much attention is given to ...

Her meetings with President Xi Jinping are expected to strengthen ties with focus on greater cooperation, including addressing a growing issue that has become a major challenge for the Thai government ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

This measure is part of Thailand’s broader effort to address the alarming rise in call-centre crimes that have involved both local and international criminals targeting people across the globe.

BANGKOK: A Chinese delegation met with the Royal Thai Police on Tuesday (Feb 4) to discuss the setting up of a Thai-Chinese coordination centre to enhance efforts to combat call centre operations.

The call centre environment introduces new AI use cases to enhance customer experience and expectations. Call centre environments absorb enormous amounts of data every day. The fast-paced ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Jersey's only child contact centre is at risk of closure if extra funding is not found urgently. The site is run by the local charity Centrepoint and provides a safe space for children and their ...

Europe’s ambitions to build data centres could strain the continent’s power supplies and increase greenhouse gas emissions by the end of the decade, says a new report released ahead of France ...

Technology provider HCLTech said it has strengthened its strategic partnership with Microsoft to transform customer service experiences using generative AI and cloud-based contact centre solutions.

Telecoms giant BT is cutting 2,200 jobs under a major reorganisation of its call centre operations, it announced today. The company is spending £100 million on creating 30 "next generation multi ...