The CIOs who thrive in the age of AI will be those who design experiences, not just systems. By automating workflows and ...

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

Forethought also expands Headless and Custom Insights capabilities, advancing the shift from conversational AI to agentic AI in enterprise customer experience ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Cincinnati Animal CARE is asking for donations to help care for horses that were seized as part of an animal cruelty investigation.According to Cincinnati Animal CARE, the horses were starving, facing ...

Wendy Williams Help Desk: Marriage Pressure at Work, Kids Who Want To Sleep In Your Bed Wendy Williams brings her popular ‘Ask Wendy’ advice to the ESSENCE magazine offices just in time for ...

BAY CITY, MI — Police are asking for the public’s help in finding the person responsible for sparking a fire that razed a boat in Bay City’s Liberty Harbor Marina. The blaze occurred about 2 a.m. on ...

Coach Aaron Glenn walks off the field after the Jets' 13-6 loss to the Carolina Panthers at MetLife Stadium. Al Bello / Getty Images EAST RUTHERFORD, N.J. — If the New York Jets had finally claimed ...

A new study is set to investigate how AI could significantly improve doctors’ decisions regarding prostate cancer treatment. While diagnostic methods for the disease have become safer and more precise ...

What started as an infection from a boil eventually spread to Nathan’s lungs and leg. (Afizi Ismail @ FMT Lifestyle) In June, FMT highlighted the plight of disabled durian seller Kamalanathan Troung ...