Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...