RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.