Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Odense, Denmark, 27th January 2026, open-source .NET CMS platform vendor, Umbraco, has announced that it has achieved ISO 27001/IEC:2022 certification. ISO 27001 is an internationally recognized ...
Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...
What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...
As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.
Verndale is building a full-service digital experience shop through acquisitions, with Amp's Product Experience Division the ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
Acquisition will accelerate PAR’s roadmap for consumer data, loyalty, and media innovation NEW HARTFORD, N.Y.--(BUSINESS WIRE)--PAR Technology Corporation (NYSE: PAR), a leading global foodservice ...
VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create an entity with more than $100 million in annual revenue and over 4,000 ...
The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.
Loyalty isn’t built in dashboards or rewards programs. It’s formed in brief, human moments that make customers feel seen.
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