In sales, the ability for AI to go beyond automating tasks such as lead scoring, customer outreach, data entry and quote generation to negotiating deals, pricing and terms independently is appealing.

Atos, a global leader in Digital Transformation, has been selected by the Department for Environment, Food and Rural Affairs (DEFRA) to transform service desk and end-user services into a single ...

Freshworks has launched its new global partner program for resellers and service delivery partners. Designed to be as easy to adopt and scale as Freshworks’ products, the program enables partners to ...

Datadog plans a new data centre in Australia. The data centre instance, which will be built on AWS, will be Datadog’s first in Australia and adds to existing locations in North America, Asia, Europe ...

Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

Bitshopp, a Brazilian startup specializing in blockchain, transacted US$ 1 million on its first day of operation. The startup is taking a strategic step towards its international expansion, enabling, ...

In a region with strong adoption of alternative payment methods, credit cards maintain their strong traction through digital players, now accounting for up to 41% of online card transactions.

The Research Incentive Fund Association (AFIP), the largest clinical analysis laboratory in the SUS outpatient network across Brazil for more than 10 years, is using the Qlik platform to accelerate ...

OpenText has introduced the availability of Project Titanium X, now ready with Cloud Editions 25.2 (CE 25.2), the culmination of two years of strategic engineering powering the next generation of ...

Global Cloud Xchange (GCX) is rebranding as FLAG. With strong continued investment, FLAG looks to maintain its growth and status as one of the largest privately owned, global subsea cable operators.

Companies are no longer just experimenting. PagerDuty survey data shows that 94% of companies believe they will adopt agentic AI more quickly than GenAI – with 55% strongly agreeing that they will ...

However, LLMs provide direct, conversational answers without requiring users to click through to external sites, leading to a surge in zero-click searches, which have increased by 30% with the rise of ...