Agents are the backbone of your contact center. It only makes sense to exhaust all measures to create a healthy, happy, and encouraging environment that allows agents to work efficiently and ...

For the 11th consecutive year, RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report. We believe this is a milestone ...

At RingCentral, the best AI transcription software features aren’t an add-on; they enhance communication across our entire portfolio. With RingEX, you'll experience AI-powered transcription that ...

The call park feature in a business phone system allows an agent to place an active call on hold in a virtual "parking lot". It allows the agent to retrieve calls after collecting new information, go ...